Frequently Asked Questions

Getting started is easy! Download the app from Google Play Store, create your admin account, and follow our quick setup wizard. We'll guide you through configuring your hotel details, room types, and staff accounts.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can upgrade to any paid plan at any time during or after your trial.

Most hotels complete setup in 30-60 minutes. This includes adding your hotel details, room configurations, staff accounts, and basic settings. Our support team is available to help if you need assistance.

Basic ($9.99/mo): Up to 50 rooms, booking management, guest check-in/out, basic reporting
Professional ($29.99/mo): Up to 200 rooms, advanced booking, staff management, financial reporting
Enterprise ($99.99/mo): Unlimited rooms, multi-property management, API access, 24/7 support

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.

Yes! Annual plans save you 17% compared to monthly billing. Contact our sales team for annual pricing and enterprise discounts for multiple properties.

Yes! Critical features like check-in/check-out, room status updates, and basic booking management work offline. Data automatically syncs when you're back online.

Absolutely. We use bank-level encryption, secure data centers, and comply with GDPR and other privacy regulations. Your guest and business data is protected with multiple layers of security.

Yes! Unlimited staff accounts can use the app simultaneously with role-based access control. Each user sees only the features and data appropriate to their role.

Basic Plan: Email support
Professional Plan: Priority email support
Enterprise Plan: 24/7 phone support
All plans include comprehensive documentation, video tutorials, and community forums.

Yes! We offer free online training sessions, video tutorials, and personalized onboarding for Enterprise customers. Our knowledge base is available 24/7.

You can cancel anytime with no long-term contracts. Your data remains accessible for 30 days after cancellation, giving you time to export any important information.

Yes! We offer REST APIs and integrations with popular booking engines, payment processors, and property management systems. Enterprise plans include custom integration development.

Absolutely. We provide data import tools and can help migrate your guest data, room configurations, and historical bookings. Our team assists with complex migrations.

Comprehensive reporting including occupancy rates, revenue analysis, guest demographics, staff performance, maintenance tracking, and custom reports. Export to PDF, Excel, or CSV formats.

Professional and Enterprise plans include custom report builder. Create reports tailored to your specific business needs and schedule automatic delivery.